At Schools For Nepal (“we”), we understand the importance of protecting your privacy and personal information. This privacy policy outlines how we collect, use, disclose, and protect your information in accordance with Privacy Act 1988 (Cth) and other applicable laws, regulations, industry standards and contractual obligations. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information from you:

• Contact information: such as your name, email address, phone number, and shipping address.

• Payment information: including credit card details or other payment method information.

• Order history: details of your purchases, including products, quantities, and prices.

• Communication records: any correspondence or communication between you and our customer service team.

• Website usage information: including IP address, browser type, device information, and browsing behavior on our website.

2. How We Collect Information

We may collect your personal information through various methods, including:

• Directly from you: when you provide information during the purchase process, or communication with our customer service team.

• Cookies and tracking technologies: to collect website usage information and enhance your browsing experience. You can adjust your browser settings to reject cookies or notify you when they are being used.

• Third-party sources: when you choose to connect with social media platforms, we may collect information in accordance with their privacy policies. 

3. Use of Personal Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders and donations.

• Communicating with you regarding your purchases, order updates, donations and customer service enquiries.

• Improving our website, products, and services based on your feedback and preferences.

• Marketing and promotional purposes, with your consent. You can opt-out of marketing communications at any time.

• Complying with legal obligations, resolving disputes, and enforcing our terms and conditions.

4. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

• Third-party service providers: to facilitate order fulfillment, payment processing, shipping, and customer support.

• Legal requirements: when required by law, court order, or government authority.

• Business transfers: in the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

• Aggregated or de-identified data: we may share non-personal information that cannot be used to identify individuals for marketing, research, or analytics purposes.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

6. Accessing and Updating Your Information

You have the right to access, update, or delete your personal information held by us. If you would like to exercise any of these rights or have any privacy-related concerns, please contact matt@schoolsfornepal.com.au

7. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

8. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of third-party websites before providing any personal information.

9. Updates to the Privacy Policy

We reserve the right to update or modify this privacy policy at any time, without prior notice. Any changes will be effective immediately upon posting the revised policy.

This Privacy Policy was last updated December 2023.